Privacy Statement

In this statement we explain how we handle the personal data we obtain when you order products or when you contact us.

We respect the privacy of our customers and users of our website and ensure that the personal information you provide is treated confidentially. We use your information primarily to process orders as quickly and easily as possible. For the rest, we will only use this information with your permission.

Collected data

If you register on this website, order or make a reservation, or fill in a form on this website, you may be asked to provide the following personal data:

  • personal information/identification details, including contact details;
  • financial/administrative data.

When you create an account, we will retain your information. In your personal account, we store information such as your name and address, telephone number, e-mail address and date of birth.

We use this information for the following purposes:

  • for the processing of your order we use the services of others, including Matador B.V. in Helvoirt and logistic service providers; in order to be able to process your order, they need to have the (personal) data provided by you;
  • offering and invoicing of our products;
  • to make shopping at Zag as pleasant as possible, we store with your consent your Personal Information and the details of your order and the use of our services. This allows us in the future to personalize the website and recommend items that you may find interesting;
  • provision of data to third parties on the basis of legal obligations;
  • further development and improvement of our site, products and (logistics) services.

By submitting your data, you expressly consent to the processing of these data for the above purposes.

In addition, we may ask you for further information, e.g. about your experiences with our product.

We will also use your contact details to inform you about our products. If you do not wish to receive this information, you can indicate this on your personal settings page or you can contact us (see below).

Finally, we record information (including the IP address used) for the purpose of compiling usage statistics and for the security of our website.

Zag does not sell your information

Zag will not sell your personal information to third parties and will only make it available to third parties that are involved in processing your order. Our employees and third parties engaged by us are obliged to respect the confidentiality of your information and to comply with our privacy policy.

In accordance with the AVG, we have entered into a processing agreement with the third parties engaged by us, including the hosting service provider and others who may have access to your personal data.

Your personal information is safe with Zag

We appreciate the trust you place in us and we will therefore handle your data with the utmost care. Your data will be protected and treated confidentially at all times.


On our website we use cookies that are stored on your computer by your browser. Cookies are used in the ordering process to store information about your orders. It also stores information (such as the settings of your PC and preferences indicated by you) to facilitate your next visit to our website and improve our services. This information does not contain any name or address information or other personal data, such as any credit card information provided.

You can set your browser so that you do not receive any cookies during your visit to our website. In that case, however, you may not be able to use all the features of our website or you may not be able to access parts of our website. See our full cookie statement.

Social plugins

On our website we make it possible to share content with others via so-called plugins to social media.

Transfer of business

In the future, one or more parts or assets of Zag B.V. may be transferred to a third party. In that case, the data of our customers will also be transferred.

Access to and correction of your data

You can always view and, if necessary, change your own data and your personal settings on your personal settings page.

You can also contact us for this (see the address details below).


This Privacy Statement is subject to change. The changes and the most current version of the Privacy Statement can be found on this page.

Change of address

As customers, you are obliged to inform us of any change of address. As long as we have not received any notice of change of address or you have not changed your settings, you will be deemed to be residing at the last address known to us.

By placing an order or registering on our website, you authorise Zag B.V. – if necessary – to request your details from the municipal population administration or other bodies.


We will be happy to help you if you have any questions or comments about the above or if you need information about your details or if you want to change or delete them.

Stationsweg 32
6861 EH Oosterbeek, The Netherlands

VAT number: NL853507508B01

Chamber of Commerce number: 59470682

+31 6 29 511 689 (business days 9:00 a.m. to 5:00 p.m. Dutch time)